Refund policy
Returns & Refund Policy
We want you to be happy with your purchase from North West Collectibles.
Change-of-mind returns
If you purchase from us online, you may cancel your order within 14 days of receiving it without giving a reason. After notifying us that you wish to cancel, you have a further 14 days to return the item.
To request a return, please contact us at christildsley@live.co.uk before sending anything back. We will provide you with return instructions and the appropriate return address.
Please take reasonable care of products while they are in your possession. Where an item has been handled beyond what would reasonably be necessary to inspect it, we may make a deduction from the refund to reflect any reduction in value, where permitted by law.
Trading cards and sealed TCG products
Please take particular care when handling collectible products, including Pokémon TCG products, booster boxes, Elite Trainer Boxes and other sealed products. Damage to packaging, seals or the product caused by handling may affect the product's value and may result in a deduction from your refund where permitted by law.
Nothing in this policy affects your statutory rights.
Damaged, faulty or incorrect items
Please inspect your order when it arrives and contact us as soon as possible if an item is faulty, damaged or you have received the wrong item. Please include your order number and photographs where appropriate so that we can investigate and resolve the issue.
Your statutory rights regarding faulty, damaged or incorrectly described goods are not affected by this policy.
Return postage
For change-of-mind cancellations, the customer is responsible for the direct cost of returning the goods unless we agree otherwise.
If an item is faulty, damaged or incorrect, please contact us before returning it so that we can arrange the appropriate return method.
Refunds
Once we receive your return, we will inspect it and process any refund due. Where you exercise your statutory right to cancel, refunds will be made in accordance with applicable UK consumer law.
Where applicable, the original standard delivery charge will also be refunded. If you selected a more expensive delivery service, such as express delivery, we are not required to refund the additional amount above our standard delivery charge.
Refunds will normally be made to the original payment method. Your bank or card provider may take additional time to show the refund in your account.
Contact
For questions about returns or refunds, contact:
North West Collectibles
christildsley@live.co.uk