Shipping policy

SHIPPING POLICY

North West Collectibles currently ships to customers within the United Kingdom.

SHIPPING RATES

Standard Delivery – £4.99
Estimated delivery: 3–5 business days.

Express Delivery – £6.99
Estimated delivery: 1–2 business days.

FREE STANDARD DELIVERY

Free Standard Delivery is available on UK orders of £50 or more.

DELIVERY TIMES

Delivery times shown are estimates and may occasionally be affected by circumstances outside our control, including courier delays, adverse weather, bank holidays and unusually busy periods.

Please ensure that your delivery address and contact details are correct when placing your order. If you notice an error after ordering, contact us as soon as possible.

PACKAGING

We take care when packing collectible products to help protect them during delivery. Pokémon TCG and other collectible products will be appropriately packaged for transit.

TRACKING

Where tracking is provided for your delivery service, tracking information will be supplied when available after your order has been dispatched.

DAMAGED OR MISSING ORDERS

If your order arrives damaged, please contact us as soon as possible and provide your order number and photographs of the item and packaging where appropriate.

If an order has not arrived within the expected delivery period, please contact us so that we can investigate with the delivery provider.

RETURNS

For information about cancellations, returns and refunds, please see our Returns & Refund Policy.

CONTACT

If you have any questions about delivery or an existing order, contact:

North West Collectibles
christildsley@live.co.uk